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    FAQ’S (Frequently Asked questions) For NEET - Undergraduate Courses (MBBS/BDS)-2020-21

    26 Oct 2020

    Q. No. 1: How to use registration and Choice filling form on website?

    Ans: Candidates will have to log on to website (which will be operational shortly) to get registered and then fill in choices. Please study counseling scheme carefully. It is advised that after going through the list of seats available, a tentative list may be prepared first as per your preference of colleges, before attempting to fill choices on-line. Candidates are advised to read and understand user manual for the candidates carefully before registration.

    Q. No. 2: Do I require any documents to get registered online?

    Ans: You will be required to fill up some of the information that you have given on your application form, that you filled and submitted to NTA, New Delhi


    Please keep the information same as that you have furnished on the NTA application form confidential, and do not share with anybody as to register for online allotment process and submit choice you need that information. If somebody else uses that information, he/she can misuse your online registration and prevent you from taking part in online allotment process. Keep print out of application form ready for reference with you

    Q. No. 3: What information do I require for online registration?

    Ans: Please note that you will be asked to fill some of the information (we are not showing it here for security reasons) that you have given on your application form during online registration for participating in NEET UG Counselling, 2020, therefore, keep copy of your application form of NEET UG for reference.


    Please note that on registration window of online allotment process, you have to fill in exactly same spelling, numbers etc. as you have filled in your application form.

    Q. No. 4: What documents are required at the time of online counseling?

    Ans: Since it is online allotment (Online Counseling) process, no documents will be required for participating in online allotment process during Registration process.

    Q. No. 5: How and when I had to make the payment?

    Ans: After registering for fresh registration, payment page appears automatically. Candidate can do online payment by Net Banking / credit card/ debit card only after making the payment as per choice. Only after the successful payment candidate proceed for choice filling

    Q. No. 6: Is there any restriction for filling up number of choices of Institution (College) (and courses i.e. MBBS and BDS) in choice filling form?

    Ans: No, you can give as many choices as you wish during online choice filling. However choices should be in order of candidates’ preference. There will be common software for AIQ/ Deemed/ Central Universities for filling up choices.

    Q. No. 7: Can I have some idea about the seat I am likely to get at my rank Ans: You can have some idea from the following:

    A. Please log on to website–from home page go to medical counseling–open Under-Graduate (for previous years) – open composite allotment list. From the information that you will see, you get some idea of pattern in previous year(s). This will only be indicative (without any guarantee for the current year). Opening and Closing rank course and category-wise is also available in Download section of home page of MCC website.

     B. From result of Mock Counseling and Indicative Seat Allotment (during the registration period/ during round-1).

    Q. No.8: Is it necessary to fill up the choices and lock the choices to get seat allotted? Or I will be allotted seat automatically from leftover seats? 

    Ans: After online registration (registration is compulsory to take part in online allotment process, before the round -1 during specified registration period), you have to fill in choice of Institutions/colleges/courses in order of your preference. Once choice is filled in, it can be modified before locking it. During the choice locking period, it is necessary to lock the choices to get a print of your submitted choices. If candidate does not lock the choice submitted by him/her, it will be automatically locked as per schedule.

    If you don’t register and fill in choices during registration period, you will not be allotted any seat. Please also note that registration will be available once before allotment of round-1, before starting of round-2 and before start of Mop up Round. There will be no fresh registration before Stray Vacancy Round.


    Don’t wait till the last minute to Register and Lock your choices and to take a printout. Please go through your submitted choices before locking, as once you lock the choices they cannot be modified or changed even if you have made a mistake. It may result in allotment of a seat which you never wanted. (Please note that the choices once locked cannot be unlocked even from MCC)

    Q. No. 9: Is it necessary to join allotted Medical/Dental College of Round 1 to get chance to participate in Round 2?

    Ans: No candidates need not report or join the allotted college of Round 1 since there is free exit.

    However, if they want to hold the Round 1 seat, they have to physically join the college of Round 1 and give up gradation willingness for Round 2 at the time of admission.

    Q. No. 10: If a candidate does not report at the allotted college during Round 2 whether he has to register again for Mop Up round of Deemed/ Central Universities

    Ans:- Yes, Candidate security amount will be forfeited and he has to register fresh in Mop Up round with Fresh Payment.

    Q. No. 11: If some new Under-graduate seats are created / started (increase in UG seats or in new medical/Dental colleges) after start of online counseling, will these be included and when?

    Ans: Newly created/sanctioned seats that could not be included in first rounddue to non-reporting / late reporting/ reporting after start of first round of online allotment process, will be included in second round (Round-2) on receiving information from participating Medical / Dental Colleges before the start of second round (publication of the seat matrix).

    Q. No. 12: Who are eligible for 2nd Round of allotment?

    Ans: Candidates eligible for seat allotment in 2nd round would be from one of the following groups:

    Group–I: Registered candidates who did not get any seat allotment in the 1st round.

    Group-II: Registered candidates who have secured seat under reserved quota & whose 1st round of allotted seat got cancelled during the document verification on reporting for admission will be considered for allotment of seat in the next round of seat allotment, with changed Category, subject to availability of seat in respective category.

    Group–III: Candidates who have reported at allotted institute during 1st round of allotment and submitted willingness for second round up-gradation as Yes.

    Group- IV: Candidates who have been allotted a seat but Not Joined.

    Group V: Candidates who have resigned from the allotted seat of first round at college.

    Q. No. 13: Who are not eligible for 2nd Round of allotment?

    Ans (a) Candidate who has become non eligible due to having inadequate documents as per Eligibility Criteria. (b) Who have not registered in Round 1 or Round 2.

    Q. No 14: What is the procedure for Second round (round 2)?

    Ans: 2nd round of Counseling: Fresh set of seats gets added to the system (seats available during round-1), if any, which is due to latest approvals of MCI/DCI (increase in admission capacity of existing Medical/Dental College/ starting of new Medical/Dental college). Further, the conversion of seats is also carried out during the round-2 of seat allotment for AIQ and Mop Up Round for Deemed Universities and accordingly, the candidates are required to be shown all choices (seats available and likely to be available) which are against vacant, newly added seats, virtual vacancies which are likely to get vacated during up-gradation and also during the conversion of seats as per the following algorithm:





    ST -> SC

    SC-> UR

    The choices of candidates, who have submitted option for participation in the second round during the reporting period for the first round seat allotment, would be initialized (the choices remaining after allotment, submitted before round-1 will stand cancelled), and candidates are required to submit fresh choices online during the time the window is open for the same. Choices which were filled during 1st round of choice filling will be null & void. All eligible candidates (as shown below) who desire to take part in second round & Mop Up Round of online allotment will have to submit fresh choices during choice submission period and lock the choices during period of locking. There will not be any indicative allotment in Round-2 of allotment, locked choices of the candidates would be processed and result will be published. Those candidates, who do not submit fresh choices for the round-2 counseling, would not be considered.

    Q. No. 15: Can a candidate participate in second round without submitting fresh choices (based on choices submitted before round 1)?

    Ans: Fresh choice submission by eligible candidates, as mentioned above is necessary for consideration for seat allotment during round-2. If candidate does not submit fresh choice(s) during choice filling period, the candidate will not be considered for allotment of seat during Round- 2 and will retain the already allotted (joined) seat, if any.

    Q. No. 16: Do I have to fill in choice of College/Course to participate in second round of online allotment process?

    Ans: Yes. All candidates who desire to take part in second round will have to submit fresh choices before second round.

    Q. No. 17: After I join Second Round of Counseling of 15% AIQ/Deemed can I leave/ Resign to join State Quota/ Private College seat?

    Ans: Once you join second round seat from 15% All India Quota, you will not be allowed to vacate from allotted 2nd round seat as per direction by Hon’ble supreme court in WP(C) (267/2017) dated 09/05/2017.However if you are allotted a seat in Second Round in AIQ/ Deemed you can Exit with Forfeiture of security amount.

    Q. No. 18: If I give consent for up-gradation of my choice during first round and if my choice is allotted, is it necessary to join at college allotted during second round?

    Ans: In case candidate is allotted seat during the second round of allotment process, the seat allotted during the first round will be automatically cancelled immediately (and allotted to somebody else) and candidate will have to join the college/seat allotted during second round after obtaining online generated relieving letter from college allotted in Round-1. If a candidate does not join the college/seat allotted during the second round, within stipulated period, he will forfeit his Fee and will have to register again to participate in Mop - up Round. Seat can also be up- graded in the same college (same course) by change of category (i.e. ST/SC/OBC to UR) in such a case also the candidate has to take fresh admission on the up- graded seat, as per procedure.

    Q. No. 19: If I forget my password that I have created during the process of registration, how to retrieve it?

    Ans: To retrieve the forgotten password, system facilitates the following process: The candidate is required to enter the information that he/she filled at the time of registration and then security question & answer thereon to be entered as given during New Candidate registration process. The above data submitted by candidate will be validated with the registered candidate’s database. If the above entries match, then only the candidate would be permitted to enter new password to proceed further.

    Q. No. 20: Difficulty in login, what may be the problem(s)?

    Ans: Please read user manual for the candidates. Follow the instructions about use of browser, use of same spellings, same format of date (Use digits for day, month and year with – in between) as in application form submitted to NTA, New Delhi. The internet connection should be uninterrupted. If internet connection interruption takes place, the IP address which is being monitored by the Counseling Software, will change and session expired message will be displayed. In such case, please try to login from other computer having uninterrupted internet connection from which other candidate(s) has logged in successfully, if possible.

    Q No. 21: I have difficulty in creating Password, what may be the problem(s)?

    Ans: Creation of password should be as per password policy. Please follow the password policy. Please use the internet browser as suggested in user manual, as it is difficult to login from some of the other browsers. While creating password avoid using Caps Lock key, instead of Caps Lock key, use shift key.

    Q. No. 22: When I try to login for choice filling/ submission, it say wrong roll number/ password, what may be the problem(s)?

    Ans: This can happen if roll number typed is incorrect or password typed is incorrect. Password is ca se sensitive, therefore use password which was created by user exactly same as typed while creating. In case password is forgotten, try to retrieve password by using security question and its answer.

    Q. No. 23: What are the guidelines for fresh choice filling before second round of online allotment process?

    Ans: Please remember that if any seat is allotted (in round-2) from the choice filled in by the candidate before 2 Round of Counseling, the seat allotted during 1st round will be automatically cancelled. Therefore, the candidates are advised to fill in choice carefully for seats which are of higher preference than the earlier allotted seat. Candidates are not required to fill up seat which is already allotted to them (already joined), in their choices during Round-2.

    Q. No. 24: Can I modify my choices during the period of “Exercising of Choices and Locking” (during first round) and “Fresh Choice submission and locking for 2nd Round”.

    Ans: Yes, you can modify, add or delete your choices during this period, before you lock your choices. But once you lock your Choices then you cannot modify. However, the registration (of New Users) is permitted up to specific date as mentioned in Counseling Schedule

    Q. No. 25: How can I get print out of my choices which system has locked?

    Ans: as per schedule on the last date of locking/ after locking of choices by the system, you will be able to take a printout of your submitted choices, during the first, second

    Mop Up round of seat allotment and admission. You will also be able to see your locked choices and able to take a printout of the same at allotted Medical / Dental College at the time of admission on request.

     Q. No.26: If I opt to participate in second round of counseling whether my allotted seat (of first round) will be cancelled?

    Ans: In case you are not allotted any seat in the second round, you will retain earlier allotted seat in Round 1. However on up gradation of a seat in second round, the earlier allotted seat in Round 1 will automatically be cancelled and allotted to another candidate. Therefore, you are advised to fill in only higher choices or any other choice which you prefer over the earlier allotted seat, for second round.

    Q. No. 27: If I get an up-graded seat during second round, can I join that college directly?

    Ans: No, you will have to get online generated relieving letter from the earlier institute/ college (from MCC software - will be given by the college authority), before you join the next college / institution. Without such relieving letter candidate will not be permitted to join the seat allotted in round-2. Up-gradation is applicable only those candidates who have joined allotted seat of Ist round and submit willingness for up gradation.

    Q. No. 28: If I lock my choices and later, I want to modify/ edit my choices, is it possible?

    Ans: Once candidate lock the choices it is not possible to unlock the software from MCC end. Hence, candidate is advised to check all choices before locking.

    Q. No. 29: In case I get an upgraded seat but in the same college, because of change of category, (e.g. from SC or ST to UR category) do I have to take admission on the allotted seat again?

    Ans: Yes, you have to get a relieving letter generated on-line for the earlier seat and then get an admission letter again generated on-line for the upgraded category seat from the concerned institution; otherwise your seat will be cancelled and allotted to another candidate or surrendered to state quota (in case of second round).

    Q. No. 30: -What is the procedure for Mop Up Round Counseling which will be conducted by DGHS for Deemed/Central Universities/AIIMS/JIPMER?

    Ans- The net vacant seats due to non joining, non reporting of Round 2 will be published in the seat matrix and eligible candidates have to submit fresh choices and the result will be processed as per Choice & Merit.

    Q. No. 31:- What to do If I by mistake I had opted for Deemed Universities seats when I wanted to opt only for All India Quota (AIQ). How do I correct it?

    Ans-There is reset initialization options at registration page where candidate can reset the previous filled quota choice and fill the particular again and then proceed for registration. This facility is provided only once.

    Q.No. 32:- Whether Up-gradation is allowed from 2nd round counseling of Deemed/ Central Universities to Mop-up Round counseling of DGHS for Central / Deemed Universities/AIIMS/JIPMER?

    Ans- No, Up-gradation is not allowed once a candidate joins a seat allotted in Round of Deemed/ Central Universities and the candidate will not be allowed to vacate the seat of AIQ. For Deemed the candidate will not be allowed in any further counseling including Stray Vacancy Round of Deemed/ Central Universities/AIIMS/JIPMER

    Q.No. 33: Who are Eligible for Stray Vacancy Round of Deemed/ Central Universities?

    Ans- All Registered Candidates except the following three categories are eligible for Stray Vacancy Round of Deemed/ Central Universities: -Candidates who joined the allotted seat in Round II of AIQ/ Deemed/ Central Universities. Candidates allotted a seat in Mop Up Round of DGHS Candidates joined a seat in Mop Up Round of DGHS. Q.No. 34: Who are not eligible for Stray Vacancy Round of Deemed Universities? Ans. Following Candidates are not eligible: -

    Candidates who joined the allotted seat in Round II of AIQ/ Deemed/ Central Universities.

    Candidates allotted a seat in Mop Up Round of DGHS and NOT REPORTED. Candidates joined the allotted seat in Mop Up Round of DGHS.

    Candidates who have not registered in any of Previous 3 Rounds.

    Q.No. 35: Will there be any Fresh Registration for Stray Vacancy Round?

    Ans- No, there will be no Fresh Registration for Stray vacancy Round. The 10 times vacant seats list of registered candidates will be provided by DGHS to colleges for Stray Vacancy Round as per the direction of Hon’ble Supreme Court directions and as per regulations of MCI.

    Q. No. 36: Whether I am eligible for State Quota if allotted a seat in IInd Round of DGHS?

    Ans- If a candidate has been allotted a seat in Round II but not reported at the allotted institute he/she can exit with Forfeiture of Fees i.e. the Refundable security amount will be forfeited. However once the candidate joins a seat allotted in IInd Round (of AIQ/ Deemed University) he/she will not be eligible for exiting the seat and not eligible for any other round of Counseling including State Counseling. The names of such candidates who have joined in Round II of AIQ/ Deemed/ Central Universities may be circulated to all state counseling authorities for prohibiting them to participate in any other counseling.

    Q. No. 37: Who are eligible for “Exit with Forfeiture” option? 

    Ans. Candidate who has been allotted a seat in Round II but does not report at the college may Exit with Forfeiture. (I.e. The refundable security amount will not be refunded in such a case).

    Round I joined candidate who has not been Upgraded in Round II may resign his seat allotted in Round I within two days of Round II Result announcement failing which he will be considered as part of joined candidates for Round 2 and rules will apply accordingly and such candidate will be not be allowed.

    Q.No. 38: What will happen to the All India Quota (85%) seats of Central Universities remained vacant after the second round of All India Quota Counseling?

    Ans- They will be merged with the vacant seats of Institutional Quota and taken up in DGHS Mop up Round.

    Q.No. 39: How much time will I be given to join the allotted college?

    Ans: Candidates allotted seats will be required to join the allotted college/course within stipulated time which is mentioned in counseling schedule. However, candidates are advised to join as early as possible and not to wait for last day of joining, due to different schedule of holiday (including local holidays) / working hours in various Medical / Dental Colleges. In some of the colleges/ universities, 2-3 days’ time is required to complete admission formalities. Therefore, candidates are advised to contact allotted college immediately after declaration of result of counseling allotment process, to know the details. If candidate fails to join the allotted Medical/Dental College within stipulated time, then the allotted seat will be cancelled. Please note that under no circumstances date of joining can be extended by the MCC.

    Q. No. 40: What documents are required at the time of Joining/ Reporting in allotted Medical/ Dental College?

    Ans: Original documents (along with attested photocopies of documents) for admission to under- graduate medical courses for admission to 15% of total seats on All-India basis required at the time of joining in allotted Medical / Dental College are as mentioned below.

    I.      Allotment Letter issued by MCC (A sample copy is attached at Annexure III)

    II.     Admit Cards of Exam issued by NTA.

    III. Result/ Rank letter issued by NTA.

    IV. Date of Birth Certificate (if Metric Certificate does not bear the same)

    V.     Class 10th Certificate VI. Class 10+2 Certificate VII. Class 10+2 Marks Sheet

    VIII. Eight (8) Passport size photograph same as affixed on the application form.

    IX. Provisional allotment letter generated on-line.

    X. Proof of identity (Aadhar/ PAN/ Driving License/ Passport)

    XI. For NRI/ OCI candidates appearing for Deemed Universities following documents are mandatory:

    Passport copy of sponsorer, embassy certificate 

    Sponsorship affidavit (stating that sponsorer is ready to bear the expenses for the whole duration of study) 

    Relationship Affidavit (Relation of Candidate with the sponsorer)

    XII. The Candidate should also bring the following certificate, if applicable:

    SC/ST Certificate issued by the competent authority (in the standard format as specified in the prospectus/information bulletin) and it should be in English or Hindi in language. Sub caste should be clearly mentioned in the certificate. Some of the States insist for English version of Caste Certificate. In case the certificate is in

    regional language the candidate should carry a Attested translated copy of the certificate in English/ Hindi. OBC certificate issued by the competent authority. The sub- caste should tally with the Central List of OBC. The OBC candidates should not belong to Creamy Layer to claim OBC reservation benefit. The OBC certificate must be in the standard format as mentioned in the prospectus/ Information Bulletin. Disability Certificate issued from a duly constituted and authorized Medical Board for 21 Benchmark Disabilities as per the Rights of Persons with Disability Act 2016 (RPWD Act, 2016). (Please see clause 10.1 of Information Bulletin of AIPMT/NEET for admission to MBBS/BDS Courses, published by Central Board of Secondary Education (NTA) for details). No other PWD certificate, issued by any other Authority/Hospital will be entertained.EWS Certificate as per the prescribed format. (Candidates are advised to see college information, of allotted college for, any other document which may be required by the allotted college) Candidates without original certificates/documents shall not be allowed to take admission in allotted Medical/ Dental College.

    Q. No. 41: In case I have Birth Certificate / Caste Certificate/ other certificate(s) in regional language, will it be acceptable at the time of reporting?

    Ans: Certificates issued by the competent authority on standard format, should be in English or Hindi language. Please remember that some of the states insist for certificate in English language only. Candidates are advised to carry certified (attested) Copy of English version of the original certificate, in case certificate issued is in other than English language, along with original certificate.

    Q. No. 42: If there is discrepancy in spelling of name in documents and application form, what do I do? 

    Ans: If there is discrepancy in spelling of name in documents, candidate must carry proof that the documents belong to same person, in the form of an affidavit.

    Q. No. 43: What if I do not have my Original Documents with me at the time of joining the allotted college?

    The Candidates who have been allotted a seat through NEET UG Counselling by MCC are informed that their admission is provisional subject to physical verification of documents by the allotted college authorities. The MCC has no role to play in physical verification of documents

    Candidates who have deposited their original documents with any other Institute/ College/University and come for admission with a certificate stating that "their original certificates are deposited with the Institute / College / University" will not be allowed to take admission in allotted Medical/Dental College.

    The following Matrix explains the permissibility to students to exercise fresh choice during counselling: -

    S. N
    Free Exit
    Exit With forfeiture of fees
    Ineligible for further counselling
    Amount of registration fee (security deposit )
    1AIQ I/Deemed

    2AIQ II/Deemed

    If not Joined 
    If joined
    Government Rs.(half for SC/ST/OBC Deemed-Rs. 2,00,000

    3State I Quota

    4State Quota II

    If not Joined
    If joined
    Government Rs. 10,000 (Half For SC/ST/OBC) Private- Rs.1,00,000
    5State Quota Mop up

    If joined

    6Deemed Mop-Up

    If joined

    Q. No.44: What about condition of Stipend / fee structure / course duration / bond amount/rendering of service in rural /tribal area/NRI fees/other conditions applicable in various Colleges/ States?

    Ans: MCC collects the college information from the participating States for the benefit of the participating candidates. The same is made available of MCC website under heading of College Information. Candidates are advised to study the same. Stipend /fee structure/ course duration / bond amount / rendering of  service in  rural / tribal area/ NRI fees/other conditions etc. may vary from State to State and Institute to Institute. Some seats may be approved/ permitted but not yet recognized by MCI/DCI. The allotment made through online allotment process will be firm and final as per Hon'ble Supreme Court's guidelines. Therefore, the candidates should well examine these points before opting for a seat at a medical college. The Medical Counseling Committee (MCC) shall neither be responsible nor shall entertain any case on above grounds, if any. The information received from various participating Medical / Dental Colleges has been made available on Medical Counseling Committee (MCC) under College Information heading. Candidates are advised to visit the website of college/ institution also to check the information. In case they require any additional information, they can contact the college / institution on telephone.

    Q. No. 45: - What are the various fee to be paid at the time of registration?

    Ans: At the time of registration students have to pay two kinds of fee?

    For Deemed Universities Non-Refundable Registration fee: - Rs. 5000/-(same for all candidates)

    Refundable Security amount:- Rs. 2,00,000/-e.g Any candidate opting for Deemed University will have to pay Rs 5000/- Non Refundable fee + Rs 2,00,000/- Refundable security amount at the time of at the time of Registration. For (15% All India Quota)/ Central Universities (DU, AMU, BHU and Jamia Millia Islamia, Delhi)/AFMS & ESI Non-Refundable Registration fee: - Rs. 1000/- for UR candidates & Rs. 500/- For SC/ ST/ OBC/ PH candidates. Refundable security amount: - Rs.10,000/- for UR candidates & Rs. 5,000/- for SC/ST/OBC/PH e.g. any UR candidate opting for Central Universities/ AFMS/ ESI will pay Rs. 1000/-+ Rs. 10,000= Rs. 11,000 at the time of registration.

    Any SC/ST/OBC/PH candidate will pay Rs. 500 + Rs.5,000 = Rs. 5,500 at the time of registration.

    Candidates applying for the NRI Category are advised to verify the mode of payment from the concerned college.

    Q. No. 46: - In case candidate had to apply for both AIQ and for Deemed University should the candidate pay the fee for both?

    Ans- No, in such case the candidate has to pay only the higher fee i.e. of Deemed University Rs. 5000/- (counselling/registration) plus Rs. 2,00,000/- (security amount).

    Q. No. 47: What does exit with forfeiture mean in 2nd round of counselling?

    Ans: Exit with forfeiture means if a candidate allotted a seat in 2nd round of counseling and does not want to join the allotted seat he can still exit with forfeiture (losing security amount deposited) and once candidate joined the allotted seat would not be eligible for resigning/surrender of joined sea Refund

    Q. No. 48: - In what condition security amount will be forfeited?

    Ans: - The security fee will be forfeited if the candidate who has been allotted a seat in the second Round and Mop Up Round of DGHS does not join the respective institution during the second round/ Mop Up round of counseling conducted by DGHS/MCC. Also, the security amount will be forfeited in case the candidate gives wrong information at the time of registration on the basis of which a seat may be allotted and later cancelled by the Admission Authorities at the time of reporting.

    Q. No. 49: When and where this Security amount will be refunded?

    Ans: Security amount will be refunded only after 15 days from the date of publication of refund details by MCC in their web-site .The security amount will be refunded to the same account from where the security amount was initially deposited by the candidate. E.g. If the security amount was deposited through Card # 1234XXXXXXXX5678, then the refund will go to Card #1234XXXXXXXX5678 only. If the security amount was deposited from account # 123456789012 of State Bank of India ISF Code SBIN0003567 then the refund will go to then the refund will go to # 123456789012 of State Bank of India ISF Code SBIN0003567 only.

    Hence the candidate should keep their card/bank account active till refund process is completed.

    Q. No. 50: If the security deposit is remitted through unrelated card/bank account can the candidate request for refund to different card/bank account?

    Ans: NO, the security deposit will be refunded only to the account from where the security deposit was initially deposited. The candidates are advised to not to use unrelated card/bank accounts for remitting security deposit. MCC will not entertain such requests.

    Q. NO. 51: What happens if the candidate, by mistake, makes more than one payment for the same Roll #?

    Ans: Candidate can approach the Financial Custodian after 15 days of closing of Registration Window. The Financial custodian will refund the excess payment, if any, within 15days of receipt request from the candidate.

    Q. NO. 52: Do I have to request the Financial Custodian to refund the security amount?

    What is the schedule for refund of security amount?

    Ans: NO. Candidate need not approach the Financial Custodian for refund of security amount. The Medical Counseling Committee will publish the list of candidates who are eligible for the refund of security amount in the website of MCC as and when the counseling is completed. (Once all rounds of counselling are completed). The Financial Custodian will complete the refund of security amount within 15 working days of publishing the eligible list in the MCC Website. Once the Financial Custodian completes the refund, MCC will publish the refund details along with refund date & transaction # in the website of MCC .The refund will be credited, depending upon the level of digitalization of candidate’s bank, to the candidates account within 15 days from the date of refund by Financial Custodian.

    Q. NO. 53: Can candidate initiate refund proceedings through chargeback claim through the card Issuing bank?

    Ans: Candidates who have been allotted Roll # should not initiate refund proceedings through chargeback claim through the card issuing bank. If the chargeback claim is initiated, the Financial Custodian will not be in a position to initiate direct refund and refund of security amount will be delayed.

    Q. NO. 54: Who is the Financial Custodian?

    Ans: HLL Life care Ltd, a Govt. of India Undertaking under Ministry of Health and Family Welfare is the Financial Custodian. They will, on behalf of MCC, collect non- refundable Registration Fees and refundable security amount from the candidates and refund the security amount, on the advice of MCC, to the candidates.

    Q. No. 55: How to contact the Financial Custodian?

    Ans: The Financial Custodian can be contacted through mail “”. The Financial custodian will respond only to the mails through mail id registered in the application form.

    Direct queries to MCC regarding payment /refund will not be entertained. Financial custodian will entertain only payment and refund related queries through .

    Q.No. 56: Will Medical Counseling Committee bear the bank charges incurred by the candidate while registering for counseling?

    Ans: NO, Bank Charges if any, incurred by the candidate should be borne by them only.

    Q. No.57: Can candidate remit the Registration Fee and Security Deposit from NRI Account?

    Ans: NO, since MCC cannot, as per Reserve Bank of India (RBI) Rules, refund security deposit to NRI Account. If the candidate wants to use the funds available in his/ her NRI Account for registering for counseling, he/ she has to first transfer funds from NRI Account to NRO Account and from NRO Account to MCC. The refund from MCC will be credited to NRO Account only.

    Q. No.58: If the candidate does not get payment confirmation from payment gateway provider, whom he/she should approach for payment confirmation?

    Ans: The candidate should approach the Financial Custodian through The Financial Custodian will respond within 5 bank working days of closing of Registration window

    Q. No. 59: Whether the counseling for MBBS seats of VMMC & Safdarjung hospital and ABVIMS & RML Hospital is being conducted by DGHS?

    Ans: Yes, in compliance of MCI Gazette Notification No. MCI-18(1)/2017- Med./128371 VMMC & Safdarjung Hospital being a Central Institute, the counseling for all seats of Safdarjung Hospital (15% All India Quota seats + 85% Institutional Quota seats) will be conducted by MCC of DGHS. Candidates are requested to register on MCC website ( for participating in counseling for 85% Institutional Quota seats of VMMC & Safdarjung Hospital.

    Q.No. 60: Whether the Grade of Ward of Insured Persons of ESI will be applicable this time? 

    Ans: No, as per communication received from ESI authorities, there are no priorities for different groups/ grades of Wards of Insured Persons of ESI and allotment will be as per merit.

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